Privacy policy

About this Privacy Policy

We know how important it is for you to understand how we use your personal information. This Privacy Policy sets out how and why Our Services, LLC (“we,” “our,” or “us”) collect, store, process and share your personal information. We strive to be transparent with you about what we do with your personal information.

This Privacy Policy covers our U.S. stores, online experiences (including our websites and mobile apps), and other locations where you may interact with us. This Privacy Policy also describes the choices you can make about how we collect and use your personal information.

This Privacy Policy is incorporated into, and is subject to, the Terms of Use. By using our websites and mobile applications, you accept and consent to the practices described in the Privacy Policy and Terms of Use. If you do not agree to the Terms of Use or this Privacy Policy, please do not use our websites or mobile applications.

1. What personal information do we collect?

Information you provide to us
You may provide the following information to us in our stores and online:

  • BEAE FAMILY or IKEA for Business card number
  • Employment and company contact information or BEAE for Business accounts
  • Payment information, such as credit card information and billing address
  • Purchasing activity, product preferences, reasons for purchasing a product, family and lifestyle
  • Information you post: If you comment or otherwise provide information in a public space on one of our websites, we collect a record of it and any personal information included in the comment. For example, this may include posting a review of a product
  • Information you provide through social media

Some of our stores have supervised children’s play areas (“Småland”) which can be used while you shop. In order to use these areas, you will be asked to provide information including the child’s name and age, the parent’s or guardian’s name, address, telephone number and signature, and any necessary health information

Information collected through automated means

We may use automated technology such as cookies and other tracking software to collect personal information from your computer system or mobile device. We may collect the following information:

  • Internet Protocol (IP) address or other device identifier
  • Browser type and version
  • Browsing information, such as pages you view and the links you click, how you interact with the emails we send you, and whether you access our website via a social media site
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform
  • Other portable device information

2. When do we collect your personal information?

You share personal information with us in various ways. For example, we receive personal information when you:

  • Purchase products and services from us in store, online, or over the phone
  • Make a return or exchange
  • Access our websites or use any of our mobile apps. (To find out more about the use of cookies and how you can manage them, please read our Cookie Policy)
  • Use our in-store WiFi services or have your WiFi switched on in-store
  • Create an online account
  • Join our IKEA FAMILY or IKEA for Business loyalty program
  • Set up a gift registry
  • Participate in surveys, focus groups, competitions, promotions or certain discounts/coupons
  • Contact our customer services team in store, online or over the phone
  • Provide us your contact information so we can respond to your questions or concerns submitted through the in-store “Help Us to Improve” function
  • Submit an application for employment
  • Interact with us on social media (by mentioning/tagging us or by contacting us directly)

At this time, we do not track our users’ personal information over time and across third-party websites. We therefore do not respond to browser Do Not Track signals.

3. How do we use your personal information?

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4. With whom do we share your personal information?

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5. How do we protect the privacy of children?

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6. What are your rights with respect to your personal information?

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7. How may you indicate your privacy preferences?

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8. How do we keep your information safe?

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